arwens_curse's Friends
[Most Recent Entries]
[Calendar View]
[Friends View]
Below are the most recent 25 friends' journal entries.
[ << Previous 25 ]
| Thursday, December 10th, 2009 |
customers_suck
[ aradiarenarde ]
|
1:09p |
for real? you dont say!
Ok so. We have a savers card that we offer to every customer. If you tell us you don't want one, we accept that and back off. But please don't lie to me by saying that you're in a hurry and need to leave then proceed to do the following: - write a check ve r y s l o w l y. - answer your phone that just rang and then proceed to stand there having a very LOUD conversation for 10 minutes after I rang you up (not only are you in the way of the other customers but um... Weren't you in a hurry?) - look at what the next customer is holding and realize that you had forgotten to grab that particular item and hold up the line to go fetch it as well as 15 more items you so desperately needed. I'm no English professor but doesn't "I'm in a hurry" mean that well, you're in a hurry? Yeesh. Post from mobile portal m.livejournal.com Current Mood: christmas-y |
customers_suck
[ ehmilly ]
|
9:18p |
|
customers_suck
[ slackeremeritus ]
|
2:20a |
It's on the door you have to look at as you enter.
A couple short sucks and a major WTF from the last couple of weeks at work. In no particular order. No, ma'am, you can't bring your dog into the store. Store policy is "no pets except service animals". The (admittedly cute) elaborately groomed little long-haired lapdog you're carrying under your arm is clearly not a service animal; ergo, you cannot bring it into the store. You ignored the sign on the door, so I have to inform you verbally. Giving me a frosty look, then snapping "Forget it!" at the employee trying to get you into the service queue, then turning on your overpriced heel and storming out with your nose in the air won't change store policy. You'll get the same response at our other locations, too. Next time just leave the dog at home. The restrooms are available to any customer who asks after them. Grumbling to me as I show you to them, as they're in the back section of the store, that spending x amount of money should mean you're "entitled to use the bathroom" as though we hold the restrooms hostage until you buy a bunch of useless techno garbage doesn't make you less of a tool. Continuing to grumble and expecting me to sympathise with your plight doesn't, either. Grow the fuck up. Lastly, you. You can arse yourself to get out of the car and come into buy junk, but when your grandchild needs the restroom, you suddenly can't sit up, much less leave the car, so your first response is to pull into the alleyway behind the store and have said grandchild stand their while you unfasten her trousers so she can relieve herself right there in the alleyway. Oh my gods, what the fuck is wrong with you? It is well after nightfall, we don't exactly have a low crime rate in this part of town, and you'd rather your young grandchild drop her trousers in a dark alleyway and urinate in public than get your lazy ass out of the car and walk her back into the store to use the nice, clean, well-lit, safe restroom. I'm not supposed to walk her back in for you – I am not a babysitter while on duty – but I will anyway because what the fucking fuck?! On the highly unlikely chance I get fired for this, I'll be damned glad it was this and not being a nervous moron in front of the company owner. I hate people so much sometimes. Current Mood: tired |
customers_suck
[ frenchnails ]
|
9:08p |
Gift wrapping!
So, it's Christmas. And for your (usually) friendly customer service chick, this means it's time for her to remember how to gift wrap presents! Yay ^_^ ... Or not. It's something I actually hate about Christmas. We started gift wrapping yesterday and this will continue until Christmas Eve. Two of us do gift wrapping, while one of us mans the customer service desk. I was hoping for the desk job, but I'm rostered on for wrapping for the next week and a half! Seriously, people turn into the rudest assholes when it comes to gift wrapping. We offer our gift wrapping for FREE, lest a donation to charity if you want to. We don't force you to donate, but most people do cos we're wrapping their stuff for free. Under the cut is the rules I wish I could post on a big sign and put next to our wrapping booth. ( Rules to get your stuff gift-wrapped ) Current Mood: hotCurrent Music: Papa Roach - ...To Be Loved |
customers_suck
[ jellybeanbug24 ]
|
12:42a |
I am really starting to dislike gift sets...a wtf for ya
Hi, this is just my second week of being a cashier, and this is my first job in retail. I work at a popular store that's in probably all the malls in the US, it's been in every mall I've been in. I do have a bunch of small stories with WTF'ery of customers, but for now I'll post today's event since it still strikes me as o.O This chick comes into my line, and I'm ready to check her out. She hands me a gift set that's a little pouch with the stuff inside. I do the spiel of asking how she is doing and if she found everything okay, and she interrupts me asking if she can have the pouch/gift set, but she wants different contents inside instead of the ones that are in it. I know that the store is real hard assed about inventory, so I tell her that we can't do that since the gift sets come just like that, while the individual contents in the store are counted as a totally separate thing. Then my co worker had to undermine me (she was working on the register next to me) saying that's not true, but I asked a manager, and the manager confirmed that I was right, but the manager told her that since we're having a sale, the lady can get the individual contents for the same price and use one of our free giftwraps to put them in. So the chick seems gung ho about that, and she goes and does that, and life is good again, until she comes back to my line to check out. She found another type of gift set with what she wanted, so I go to ring it up, and I saw that it doesn't have a tag for me to scan. So I go and try to find one exactly like it to scan, and the managers told me that when I do that, I give the customer the one they picked out, and I keep the one with the tag to put back for later, so whenever someone else picks it out in the future, the tag can be scanned and all is good. I had a real hard time finding it since the chick lied to me of where she found it, but the other manager said she'll find it for me and for me to go ahead and scan her other things. So I go and do that. The manager comes with the other gift set, I scan, and put it on the back counter and I'm bagging the gift set she chose, and then she stops me asking if she can have the one with the tag. The gift set she picked out is in the same condition as the one I scanned, just the tag fell off for some reason. I tell her the same explanation as I said in the last paragraph, but that got her tiffed off and she said, "Forget it, just take everything off" and she left. I'm just kind of scratching my head about the whole situation, I'm not sure if I was in the wrong, even the lady that was behind her in the line seemed kind of confused about the whole thing. I am learning with this job that I really love people that are understanding and don't get huffy with me when I ask for drivers licenses, etc., they really do brighten up my day! |
| Wednesday, December 9th, 2009 |
customers_suck
[ sweetest_sin_78 ]
|
11:17p |
EBT? Clothes? WTF?
Alright, I work in a clothing store. We do not accept EBT (foodstamp cards/IDK what else you can purchase with them). I have no idea why we would. WTF: Tonight this lady comes in and she is all "Do you accept EBT?" I looked at her very confused and she repeated herself. I said no we don't. She was like "Well, Bath and Body Works did it for me. Can you at least try?" I agreed to trying. What does she hand me? She hands me an EBT card with half of it missing. I got the magnetic strip, but the area with the account numbers/name? Gone. Really? You.. want me to take this? And believe it belongs to you? Do people do this for you? Yeah, no thank you. EditI obviously need to make myself VERY, VERY, VERY clear. The card had been broken in half. The only part of the card which phsyically exsisted was the magnetic strip (and well, the fron part of the card like where the strip is). Edit number twoI obviously suck at my job because I didn't want to take this womans card which had been snapped in half. Mmmhm. |
customers_suck
[ jadedanddark ]
|
8:06p |
Two sucks, one day: I love Christmas.
This is more of a WTF, because I'm not fully sure which planet this woman called home. I was called out of my busy department to help a lady look at our display of boxed Christmas cards. That was a little weird, but whatever, I figured she was in a hurry or shortsighted or something. ME: yo, sup. WL: Weird lady WL: So I'm buying them cards as a gift. They're Catholic. I don't know the faith. ME: Ok, there's lots here with religios connotation *picks up one with pic of Nativity on it* We've got several more along this line. (this was really, really obvious, but I'm being cool.) WL: Ok. I also need one with no animals on it. They're over sixty. ME: *not sure what age has to do with animals) Ok...um...here's one that might work. *picks up box with a single snowflake and the word "NOEL" on it*. WL: No, that's no good. They aren't French. ME: ... WL: *grabbing cards with stained-glass pic of Mary and Child and shoving them under my nose* Here, is this religious? ME: ...It's the Virgin Mary. So, yes. WL: GREAT you've been wonderful kthxbai! and she leaves, without having bought any cards at all. GAH! |
customers_suck
[ jadedanddark ]
|
7:50p |
Old man likes to talk and flirt
Witnessed suck, been watching for a couple months actually, but today it got weird. A few months back we did a major promotion all around, and I took my coworker's spot when she moved up. Unfortunately, this means I apparently inherited her stalker customer. This guy is roughly eighty years old, and likes to talk. A lot. I timed him once, just to see how much of my time he was tilling to waste, and got to half an hour before deciding to go back to my job. I spoke to my now-promoted coworker about him, and she told me all about how he has been doing this weekly for two years, just coming downtown to buy gasoline and stopping by the store to talk, to anyone, for hours. Then he decided that his grandson and my coworker were made for each other, and spent a lot of time updating her about his doings and trying to hook them up. Today, he dropped off an envelope with her initials on it full of pictures cut from magazines that he said "reminded him of her." They were mostly nude, in bathing suits. All us of know him by sight now, and I have been instructed to throw him the hell out next time he comes by! Current Mood: annoyedCurrent Music: "Eyesore" by Janis |
customers_suck
[ allywonderland ]
|
4:56p |
|
customers_suck
[ moonbeamdanser ]
|
6:15p |
I'm sorry, but it's not our job to read your mind.
So, as some may recall, I work at Giant Cable Company that Owns Your Soul. To the woman who was (thankfully) my last caller of the day: So, let me get this straight. Your internet wasn't working, and, you set up a repair call for a technician to be there this morning. However, your internet began to work properly again, so, you called in to tell us "hai gaiz it's working!" and to cancel the appointment. So, now that it's not working again, this is our fault? We should have told you that your internet would break again, and forbade you from canceling your appointment? I'm sorry, you want a technician out there RIGHT NOW to fix this, because you're losing money?
Well, I am very sorry, madame, but I lack both the capacity to see into the future and to pull another living person from the depths of my backside. And frankly I don't give a flying fig about this alleged money loss as you are subscribed to residential service and it is plainly stated in your subscriber agreement that technically you shouldn't be using the service for business without a business line. You have to wait in line for a tech like everyone else. And frankly being it's less than 24 hours from THIS report of service issue you should be thankful I could even pull THAT off for your ungrateful ass.
Oh, you want my name? Oh, I sound like a broken record and I should do a recording for my company because you never get what you want and only get the same scripted answers? You're going to sue me personally? Have fun with that, ma'am. Yes, fuck you very much too, ma'am. Clearly my intellect AND pocketbook is inferior to yours because you threw a tantrum and didn't get your way.
I do thank you for choosing my company, and making sure to end my day with a bang.
... bitch. |
customers_suck
[ serindipitous ]
|
3:52p |
Harley dealership, I usually work in the clothing dept but I cover service when they need it. Dear Sir, You bought a USED TEXAS CHOPPER from a Harley dealership! It is a LIMITED WARRANTY! I assure you, it doesn't cover "a funny noise" 6 months after you bought it when you obviously BEAT the PISS out of that bike. That noise is NORMAL. Yes, we can look at it, yes we can diagnose it. NO NOT FOR FREE. We usually don't even touch non-Harleys (aside from their safety inspections before they go up for sale). Argue with whoever you like, I don't care, they will not be as nice as I was. And NO you did not speak to the owner of Texas Choppers (and he did not tell you that the noise was not normal). a) Texas Choppers is NOT a company. It is a model made by American Ironhorse. b) American Ironhorse WENT OUT OF PRODUCTION over a YEAR ago. Throw a tantrum in my showroom. Cool. I have tried to explain this to you, I have tried to reason with you, I even tried to knock down the price of the diagnostic (that you don't need). I'm walking away. Thanks. |
customers_suck
[ dozaloz ]
|
8:44p |
Big fuss over nothing
This is a suck/wtf that was going on while I was having my lunch break at work a couple of weeks ago. One of the assistant managers had been dealing with a very stubborn customer who would not take 'no' for an answer and had come up to the staff canteen to get help from the store manager, who was also having her lunch break at the time. The AM was telling the SM what had been happening...and of course everyone in the staff room was listening in >w> I'll write it in script mode, but as it's second hand it obviously isn't word for word, especially the dialog between the member of staff and the customer because that's third hand (the member of staff told the AM who then told us). SC: Stubborn Customer MS: Member of Staff AM: Assistant Manager MS is restocking near the store Christmas tree, which is decorated with lots of shiney round baubles in the store's colours. SC walks up to MS and asks for her help. SC: The decorations on your tree are beautiful, are they for sale? MS: No, sorry, we don't sell Christmas decorations. SC: But surely if you have them on display then you should have them for sale? MS: Well, the ones on the tree are made specifically for the store as they are the store's colours. The tree is there purely for decoration, neither it nor anything on it are for sale. SC: Right, well, I'd like to speak to your manager about that. MS: *gets AM and updates her on the situation while bringing her over to SC* SC: Are you a manager? AM: I am, and I understand that you're interested in the decorations on the tree. I know they're lovely, but unfortunately we don't sell them in the store as they're a company design and only there to add a bit of festive cheer to the place. There are probably similar ones in <insert store names here> though :)
SC: Well it's the colours that I really like as they would look perfect in my living room, and if they're the store colours then they probably won't sell them anywhere else. How much would you be willing to sell them for?
AM: ...sorry?
SC: I want to buy the baubles, just name the price. I can pay by cash if it makes it easier.
AM: I'm sorry, but they're not for sale
SC: Why not?! Can't I just give you some money for them? How about if I order them from the supplier?
AM: They aren't store merchandise so we can't sell them to customers. There's no way to log them on our system because they don't have a bar code, and we only get however many we're given so we can't order them for customers. <insert stuff about store policy etc etc>
SC: Well that's got to be false advertising. You have them on display, therefore they must be for sale. I'm offering to pay for them so I don't see what the problem is, or do you not want to make a profit? I want to speak to the store manager NOW, this is absolutely ridiculous.
AM: The store manager is on her lunch break at the moment, but even if I did get her she would tell you the same thing. The baubles are not for sale, they are there only for decorative purposes and no-where do we advertise them as being for sale. I'm sorry, but there's nothing we can do.
Apparently at this point the customer starts kicking and screaming like a spoilt child and causing a huge fuss. She demands that she be sold the baubles, going on about false advertising and consumer rights, and will not leave the store until she has seen the store manager. The AM agrees to get the SM and comes up to the staff room to explain the situation. We all listen, amused and slightly bewildered, and the SM agrees to go down and see the customer.
About 15 minutes later, the SM comes back up looking frustrated and we ask her what happened. Apparently, the customer refused to leave the store and kept offering money for the baubles but wouldn't take no for an answer, and eventually they had to threaten to call security because she was causing such a fuss xD;
What I really didn't get was why she was so desperate to have those baubles...I mean, the baubles are nice, but not that nice, and you could probably get similar ones anywhere...really nothing to cause such a fuss over e_e
|
customers_suck
[ oceanica ]
|
1:41p |
Dear customers: Those shopping carts up at the front of the store? They are not for show. I'm sure you people see them in various other stores and know their general function (ie, if you're buying more things than will fit in your arms, you put your items in them so that you can hang onto all your stuff.) It's not exactly rocket science. They've been around a while. So why is it that the moment you set foot in a fabric store, you forget this? Why do you think the appropriate course of action is "Hey, fabric wench! Can I toss my bolts all over your cutting area and then wander off to find more?" Cause the answer to that question is FUCK NO, WHAT MAKES YOU THINK THAT'S OKAY? I need that space to roll out fabric, dammit! It is not for you to drop your shit on! If you can't carry your bolts in your arms, then get a goddamn cart. Get two carts, if you're feeling enthusiastic or buying the bulky stuff. Just don't clutter up my workspace. Bonus is when you leave your shit at the counter when no one's there, then whine when the first employee to walk by assumes that the pile of unattended bolts is recovery and puts 'em all away. Serves your lazy ass right. This isn't your living room, you can't pile crap wherever and expect everyone else to maneuver around it. No love Your now-grumpy fabric wench. Current Music: Trans-Siberian Orchestra - This Christmas Day | Powered by Last.fm |
customers_suck
[ ropemaker ]
|
1:37p |
I am not wearing an invisibility cloak...
Dear Sir, Yes, the store music is loud and I have a soft voice. Most customers hear me just fine except for the few who ask me POLITELY to speak up or to repeat what I just said. Shouting at your wife "WHAT DID SHE SAY??? I CAN'T HEAR HER" the first time is somewhat acceptable. The second time when you cut me off mid word (and I am using my playground voice -- I work with kids during the week, they hear me just fine all the way on the other side)to ask your wife in a decibel much louder than the first time? Not okay. You hurt my ears and your wife repeated what I said must softer than I did. Learn the phrase "I'm sorry, I didn't catch what you said. Can you please repeat that?" Me. |
customers_suck
[ dazzy_doo ]
|
6:36p |
Small WTF from the benefits phone monkey...
This was in our Daily News at work today & the first thing that came to mind when I read this was you guys xD PM = phone monkey C = customer PM: What is your nationality please? C: White PM: No, sorry, what's your nationality please? C: White PM: No, that's your ethnicity, I need to know what country you were born in. C: January PM: I think you may have misheard the question. Where were you born? C: Here PM: In England? C: Yes We have had SO many answers to that question but 'January' cracked me up xD Current Mood: mellowCurrent Music: Scrubs ^___^ |
customers_suck
[ a_midnight_mile ]
|
9:28a |
Background: Glorified receptionist for a members-only landlord association Dear members, I understand that you all probably have busy lives and/or are unable to call or come down to our office to conduct business with us. However, if you decide to have your spouse conduct business with us in your place, please make sure they know what they're doing before they call or visit us. I usually have some important questions to ask depending on the type of service that is needed. For example, if you wish to order rental forms from us, I typically ask which form(s) you need, how many, and will you being paying for this with cash, Visa/MC or check. It gets frustrating when the only answers I receive back from your spouse are along the lines of "Oh, I dunno. I never do this, he does. He didn't tell me. I don't really know how things work here." I'm not frustrated with them so much as YOU for not sending them with a list, or at least giving them a rundown of who we are and what all is needed. I seriously get about 5 of these transactions per day and it gets old. Please and thank you, a_midnight_mile |
customers_suck
[ gwynethfar ]
|
10:52a |
Tales from McJobland.
Dear Customers: 1. If you are "in a hurry," "running late," or "late for work," do not stop to buy breakfast at our store. Yes, I realize we are fast food, and therefore quicker and more convenient than just making your own breakfast, but if you can't budget your time in the mornings to include the ten minutes it takes to come in, wait in line, place your order, and collect your food and drinks, that's not my problem. It's yours. 2. When you are between the ages of 14 and 17 and hand me crumpled, smelly, moist money, I know that it has been in your shoe. Could you at least make an attempt to straighten it out and maybe put some foot powder in there? 3. Please go through the line only once. Do not make three separate trips for your sandwich, fries, and drink. It's not cute, especially when it's super busy. 4. Educate your children on how to behave in public, so that when they go out into the world as fresh-faced young teenagers they do not smear ketchup on the tables, have a fry fight, leave their wrappers and the wrappers from the food they bought across the street all over the tables, shout obscenities at each other, toss trays into a pile like something out of a Dr. Seuss book, and over turn the trash can. These were not "bad kids." They were polite when ordering, and respectful right up until the time they sat down in the lobby and started behaving like drunken badgers. 5. From this moment on, I am so done with customers who start out with an attitude. I'm sorry if you didn't get hot sauce for your burritos last time, even if you asked for it. But I'm even sorrier that you have to get snotty with the girl in back drive-thru, ask if we're "retarded," inform us that our jobs are "not hard," and then snap, "Are you sure there's hot sauce in here this time, Einstein?" at me. If you'd just come through and said, "Last time I asked for hot sauce and it didn't make it into the bag, so can you make sure it gets in this time?" that would have been just as effective. Love, "Einstein." |
customers_suck
[ orlee_bird ]
|
7:16p |
Wtf
Second post from a new kid in a small independent bookstore. This is a relayed suck told to me by my boss. I thought it was amusing enough to share. A lady walks into the store and heads for the counter, where one of my colleagues (who we'll call H) is working. Lady says that she is looking for a book for an 8 year old girl but the book can't be too complicated nor too simple. Okay, that's enough info for us to be able to help you to a certain degree. H shows Lady where the children's section is and points out the books that would be suitable. Lady says she'll browse for a while and H returns to the counter. A while later, Lady comes up to the counter with three books. She proceeds to explain why two of the books weren't suitable and puts them on the counter. The final book she holds up and says to H that she'd like to purchase it. H says okay and says that it's the last one we have left, they've all sold pretty quickly, must be popular, rawlrawlrawl. Lady nods and replies, "Oh, wow. They must be good." Lady leafs through the book, then looks up and asks H, "Do you have any others printed with different paper? I don't like the paper used for the pages." SIGH. Please to be listening Lady. Current Mood: amused |
customers_suck
[ scarlettslegacy ]
|
4:54p |
Second Shift Back
Waitress in a small cafe in Perth, Australia having recently returned to work after breaking her hand. Hand still in splint but able to do most things. Dear Lady, In case it wasn't obvious, I AM WORKING WITH A SEMI-HEALED BROKEN HAND. While I think I'm doing remarkably well given I have limited mobility in my dominant hand (I can lift up two 2Kgs if need be, and nothing in the section I mainly work in weighs more than 1KG), I apologise if I took a fraction longer than I might have otherwise done in counting out your change. Seriously, that was no reason to call me a lazy cow who shouldn't be working as you walked away. (Yes, I heard you.) And I bet you're one of those people who expects the world evolve around you should YOU become injured. And to the man who wanted his roast beef and gravy roll, We don't sell them anymore. We took them off the menu. The boss wants to bring in more summery things - sandwhiches, salads etc. I explained this to you. While I think he's a bit daft taking off something that pretty much sells itself, that's his perogative and I can understand that he doesn't want the oven running all hours during FREAKING SUMMER roasting meat. Calling me stupid and my manager retarded is not going to get you your roll. Oh, we've lost a customer? Because someone who calls us stupid and retarded over a $5.50 roll that we don't sell is SO important to us. (And speaking of gravy - note to customers; while we only have one size/price for chips and gravy listed, if you explain nicely that it's for your child who won't eat it, or you only have x$$ and could you get something smaller, the chances are, I'll scale down the portion/price for you.If you demand straight out for a smaller portion, I will most likely take great pleasure in saying we only have one size/price. Haven't you people learned yet that service staff are much more likely to bend the rules if you're pleasant rather than rude?) And lastly to the woman who kept yelling at me about how disgusting I was after she saw me making a sandwhich without gloves and I explained I was clocked off and it was for myself, The manager was totally on my side and will explain it to the boss. If you DO report me to the Health Inspector, and if he DOES follow it up, we will all get a good laugh out of it. Love, Me. Actually, most of my customers have been lovely. There's a group of elderly women regulars who seem to do nothing but patrol the shopping centre each day, and I keep getting one or another of them coming up to me saying 'x said you had come back, it's good to see you again', as well as from others who work in the shopping center. It's nice to know that people noticed I was gone and made an effort to come and say hi. And I had quite a few customers who offered to come and get their food and save me the hassle if I just waved at them when it was ready, and a lot of customers who were patient if I was a bit slow and generally interested in how I hurt my hand. To all YOU customers, I hope you have plenty of family and friends to support you should you sustain a serious injury :p |
customers_suck
[ mendedwings ]
|
1:21a |
So...I work for the big blue and yellow ticket store that rents movies and charges you "additional daily rental fees" and "Restocking fees" but "no late fees"...k? so a couple months ago we did away with the "no fees" as it applies to games, and instituted a 99 cent additional daily fee to game rentals only. People were keeping our games out for a month on one rental fee, and corporate pretty much said-ok, enough of that. Believe me, it's been fun trying to deal with the shit from that decision. Anyway on to the suck... ( sorry, I'm not fluent in idiot, I don't know how to make you understand )TL;DR-woman cannot understand rental terms and charges, I try my best to explain plainly and simply, she still freaks out and throws stuff Current Music: does my boyfriend's snoring count? |
| Tuesday, December 8th, 2009 |
customers_suck
[ lurkerwisp ]
|
11:18p |
Why no, I'm not a psychic and I can't teleport.
Dear sir caller, You may have noticed that by calling the store instead of coming in person that I cannot actually see you. Responding that you don't have internet is enough. Telling me you're in a wheelchair isn't relevant to your having internet and wouldn't have changed my question in the least. The public library has free internet that even our city's homeless know how to use. You have a phone. You're asking about buying something rather specific. You must be literate enough to have dialed our number. It's not an insult to ask. And no, sir, I do not have a catalog with which I can find your strange appliance right here in front of me. That's why I asked if I could put you on hold to go look. Demanding I check the non-existent catalog a second time instead of letting me put you on hold isn't going to get you an answer any faster than letting me put the phone down to walk over to the computer. Yes sir, I have to walk over to another department to answer your question. I'm trying to help you. There's no need to get angry. Sir? Why did telling you I'm a at a cash register insult you so much that you cursed at me and slammed down the phone? Do you hate cashiers? Did you think this was the catalog order phone number? Did you pay any attention to anything I said before this about needing to go look elsewhere to answer your question? It would only have been a few minutes. I walk fast for someone with my very own mobility impaired license - oh and now that I think of it - having been bedridden certainly had no effect on my using the internet. Oh and sir, what you're asking for is not something we sell at all. If you'd stayed on the line I could have told you that for certain. I could also have suggested the books we have on the topic - which suggest using more general purpose appliances for this application. Appliances of which we have a very large selection in a wide array of price ranges and color options. Sincerely, The cashier in women's underwear, not appliances at all. Current Mood: annoyed |
| Wednesday, December 9th, 2009 |
customers_suck
[ stangerine88 ]
|
12:07a |
WTF: I don't even work here.
Had an interesting afternoon at work that involved a 10-minute conversation with a male customer who complained about not being able to use his *specific competetior's band name* coupons in my store but other than that my shift at my job went by quickly. I needed to get some Christmas cards to send out to my extended family so I stopped into Zellars on the way home. Now, my store changes it's uniform colours every 3-6 months and especially around the holidays. Right now, our shirts are bright red. So are the shirts for the employees at Zellars. (There are huge differences however- mine has white festive designs on the front and the back and is a long-sleeved shirt while the Zellars uniform is typically a red polo shirt.) I still had MY store's shirt on, as well as my apron and nametag (because I was a huge dork and didn't think I'd need my jacket because I only want Christmas cards) that clearly stated that I was not a Zellars employee. This wasn't good enough for one lady. Lady: There's a spill in that aisle there. *points* Me: o_o; Oh. Maybe you should speak to someone from customer service? Lady: Why? Aren't you going to clean it up? Me: :] I don't work here. I'm actually- Lady: Can't you call someone to clean it up? It's a big spill. Me: I don't work here. *points to apron* I work at *insert store name* Lady: They have yellow shirts. Me: We have new festive shirts for the holidays. Really, I don't work here. Lady: ....can't you still do something about the spill? I don't want to bug the people working here... Me: -_-; *gives up and walks away* I ended up going to customer service and telling them about the spill because no one else seemed to be worried about telling the right employees about it. Honestly, why do people think that once you start working in retail/cusomter serivce/food service that you can just hijack the cash/PA system/know the whole layout of another store? |
| Tuesday, December 8th, 2009 |
customers_suck
[ neko_kaolla ]
|
8:02p |
More theme park suckage x2
Recap: I work at a theme park where you can "ride the movies" as a character photographer. Today's assignment: an ogre, an ass, and a feisty redhead (think about it... XD). The set up is a barn that has a fence around it, and you come in THROUGH THE DESIGNATED QUEUE (important later) and meet the characters, then you exit the other side. In and out. Easy concept! Both of my sucks involve a tour group from South America. We get these groups a lot from different parts of South America, and we have a lot of problems with them because they're mostly 14-16 year-olds with sticky fingers since most of them don't have parents or chaporones with them. The groups with supervision are easier to work with, even with the language barrier. We had two of these groups today. One group was good. Did their thing and went on their way. But the group in question... lets just say our characters played statues when they were walking by... I have NOTHING against South America. I get a LOT of AWESOME families from there. It's just the tour groups of teenagers. I just don't like snobby, sticky-fingered teenagers. I get the same feeling from the grad-night kids coming in. XD ( No, you cannot photograph this guy's daughter! )( The line's over THERE. ) Current Mood: irritated |
one_happiness
[ snortmort ]
|
2:06p |
|
| Wednesday, December 9th, 2009 |
customers_suck
[ bunnyhood ]
|
12:51p |
A prime example proving people don't read.
Hello Im your super friendly and silly (albeit a tad slow and clumsy) Publix cashier.
Now one thing I DO know for sure is WE DO NOT HAVE A PUBLIX MEMBERSHIP DISCOUNT CARD
we have a uPromise card. Thats its, just because it says "save for college" on it doesn't mean ITS FOR YOUR KIDS COLLEGE, or yours. Its just for the schools. You have to sign up for this thing online and...Im really confused on why people still think its to save money for you. Also you save money by buying special uPromise marked things.
Let me show you a example that made me sort of angry
M = Me :D
C=Customer dude...guy
I= My bagger who barely works here and is still in HS
M: hey how ya doin today?
C: Im fine :O
M: You find everything okay?
C:..yeah...um...My wife has the upromise card can you somehow look up the number?
M:..um im not sure, I dont think you can (B_S on my part but my training NEVER mentioned that)
C: (now hes starting to look upset. Not really angry but a good mix of "baaaw ;__;" and "l:C hmm" like hes super confused.) Well I chose my things carefully...damn
M:(at this point Im thinking hes just upset he cant use it and save money for the schools or something) Im sorry sir....o_o...your total is $xx.xx.
C:*pays and looks more disgruntled* I could of saved 5 or 6 dollars...
M: *on the inside*..................D:< WTF?!?!?!?!kfl;skfl;akf OUR SAVINGS ARE FOR EVERYONE *on the outside*: have a great day c:
C: *walks off without saying a word looking upset*
I: he was angry o_o
M: um yeah he doesnt realise we DONT HAVE A SAVINGS/MEMBERSHIP CARD *RAGE*
b_s on my part for not mentioning but for 99% of the transaction I was confused and thought he just wanted to save money for school...or something. Plus his facial expression was priceless.Edit: lots of people are confused and I guess this isn't a suck. I admit my mistake though, my apologies! EDITEDIT: Totally my bad guys, I should of READ too. Honestly this is a 100% bad service now. I only listened to what my sister said and I should of read it myself! The next time I see the customer ill explain this to him. and no, we cant look up your number D: Current Music: No One Knows My Plan - They Might Be Giants |
[ << Previous 25 ]
|
![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small}
arwens_curse's Friends Page
chipper